Legal Policies
Everything you need to know about how we operate, protect your data, and handle bookings — in plain language.
Terms & Conditions
Read our official Terms & Conditions governing bookings, payments, cancellations, and our role as a travel facilitator.
v2.0Privacy Policy
How HMX Global Travels collects, uses, and protects your personal data in accordance with Indian data protection laws.
v2.0Refund & Cancellation Policy
Understand our refund and cancellation process, timelines, applicable charges, and how to cancel your booking.
v2.0Booking Policy
Learn how bookings are confirmed, what information is required, and how to make changes to your travel booking.
v2.0Hotel Booking Terms
Important terms governing hotel bookings facilitated by HMX Global Travels including room allocation, check-in times, and liability.
v2.0Cab Booking Terms
Terms governing cab and transportation bookings including driver assignment, inclusions, delays, and waiting time policies.
v2.0Tour Package Terms
Terms governing holiday and tour packages including itinerary changes, activity conditions, and supplier substitutions.
v2.0Customer Responsibilities
Your responsibilities as a customer including providing accurate information, carrying ID, obtaining visas, and conduct guidelines.
v2.0Travel Insurance Recommendation
We strongly recommend all customers purchase comprehensive travel insurance. Learn what coverage to look for.
v2.0Payment Policy
Accepted payment methods, deposit schedules, GST invoicing, TCS provisions, and our payment security policy.
v2.0Complaint & Dispute Resolution
How to raise a complaint with HMX Global Travels, our resolution process, timelines, and escalation to arbitration or consumer forums.
v2.0Force Majeure Policy
Our policy on force majeure events — natural disasters, pandemics, government travel bans — and how they affect your booking.
v2.0Disclaimer
Important disclaimers about the accuracy of information, third-party supplier content, pricing, and website availability.
v2.0Data Protection Policy
How HMX Global Travels processes, protects, and manages your personal data under Indian data protection law.
v2.0Cookie Policy
How HMX Global Travels uses cookies on its website and how you can manage your cookie preferences.
v2.0Website Usage Policy
Permitted and prohibited uses of the HMX Global Travels website, accuracy disclaimer, and availability policy.
v2.0Have questions about our policies?
Our team is happy to explain anything in plain language.